Altigen-comm Advanced Call RouterTM Instrukcja Użytkownika

Advanced Call Router™Manual11/2007 Version 2 4510-0001-5.1

Advanced Call Router Route Rules6 Advanced Call Router ManualDefault Routing Action options: No Action, Goto Top Level, Repeat Current Level, Call to

Advanced Call RouterAdvanced Call Router Manual 73. In the Rule Name field, enter or modify the rule name.4. Select the data to match against routing

Advanced Call Router Route Rules8 Advanced Call Router Manual• You can enter “*” as a wildcard character for any length of digits, or “?” for a single

Advanced Call RouterAdvanced Call Router Manual 9• Minimum Digits and Maximum Digits to collect• PSTN and Web Timeout valuesNote: Play WG Queue Statu

Advanced Call Router Route Rules10 Advanced Call Router ManualCall Route Request DataThe “Call Router Request” message sent by AltiServ to Call Router

Advanced Call RouterAdvanced Call Router Manual 11Note: If no match is found between the Call Route Request Data and the routing rules, the call is r

Advanced Call Router Route Rules12 Advanced Call Router ManualEnter the workgroup extension as the WorkGroup ID and password, and enter the virtual ex

Advanced Call RouterAdvanced Call Router Manual 13Clearing Advanced Call Router History DataTo clear data from the Advanced Call Router History windo

Clearing Advanced Call Router History Data14 Advanced Call Router ManualTo open the Datasource dialog box, right-click on a data Item you want to spec

Advanced Call RouterAdvanced Call Router Manual 15immediately above. 2) Replace the “No Action” level with “Call – to Ext./Workgroup,” and enter the

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Clearing Advanced Call Router History Data16 Advanced Call Router ManualFor Sales, you create a rule as shown below.

Advanced Call RouterAdvanced Call Router Manual 17Similarly, for Support, you create a rule as shown below.

Clearing Advanced Call Router History Data18 Advanced Call Router ManualIn the Monitor window, click Add to log on to Sales, entering both the workgro

Advanced Call RouterAdvanced Call Router Manual 19In the Monitor window, click Add to log on to Support, entering both the workgroup extension &

Testing Call Router20 Advanced Call Router ManualThe Monitor window shows that Call Router is logged on to both workgroups. Calls to each workgroup wi

Advanced Call RouterAdvanced Call Router Manual 21To test Call Router:1. With Call Router function stopped, go to Test in the Tool drop-down list of

Testing Call Router22 Advanced Call Router ManualThe total calls processed and average time per call will be updated in real-time during the test. You

Advanced Call RouterAdvanced Call Router Manual 23Testing SQL Server DatabaseTo test SQL server database access performance of Call Router:1. Add a d

Testing Call Router24 Advanced Call Router ManualThe “TestSQL” is the newly added data source. This data source is connected to the SQL server’s “call

Advanced Call RouterAdvanced Call Router Manual 25You can change the rule configuration to fit your own conditions.During the test, Call Router will

Advanced Call Router Manual iContentsNew in Release 5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installation . .

Testing Call Router26 Advanced Call Router Manual

Advanced Call Router Manual ii

Advanced Call RouterAdvanced Call Router Manual 1Advanced Call RouterAdvanced Call Router is the standard AltiGen Call Router application plus call r

Database Upgrade2 Advanced Call Router ManualIf Basic Call Router and AltiServ are installed on different machines, you will not be able to upgrade th

Advanced Call RouterAdvanced Call Router Manual 36. After upgrading the database, restart the Advanced Call Router’s service for the changes to take

Advanced Call Router Route Rules4 Advanced Call Router Manual4. In the Logon Info window, enter the Server Name that Advanced Call Router will connect

Advanced Call RouterAdvanced Call Router Manual 5• Add - opens a Custom Record dialog box, where you can create a new record and build the conditions